Returns / Replacement and / or Refund Policy gives buyers an option to return or replace the products purchased and / or refund is offered.
The products eligible for return / replacement/ refund if specifically provided in the product details page. For all products, the policy on the product page shall prevail over below general return policy. Please refer the return policy mentioned on the product page for any exception to the below table.
- Products are returnable within the specified return / replacement period specified below, except for those products that are explicitly identified as not returnable.
| Product Category | Sub Category, if any | Return / Replacement Period |
| Jewellery | Fashion Jewellery | 4 days from the date of delivery |
- Return / Replacement request are subject to verification and checks to determine the legitimacy of return/replacement request by the respective Seller(s) and Return / Replacement and / or Refund shall be refused in case of the following cases:
a) If it is determined that product is damaged while in your possession;
b) Any product that has been used.
c) Any product not in its original condition.
d) Any product that is returned without its original packaging tags and accessories, including the retail box and all other items originally included with the product at the time of delivery;
e) Any product without a valid and readable serial number, including but not limited to products with missing, damaged, altered, tampered, or otherwise unreadable serial number.
f) The product is different from what was shipped to you.
g) Product sold as combo/ sets cannot be replaced or returned individually.
h) Product specified as non-returnable in the product details page.
- Replacement is further subject to availability of the product (size, color etc.) and is limited to one request. In certain cases where respective Seller is unable to process a replacement request for any reason, a refund will be given.
- Subject to point 2 and 3 above, refund will be initiated to as per the applicable modes mentioned below. Refund amount shall be credited to the Customer as per below mentioned applicable refund mode with 7-10 days of acceptance of receipt of product by the Seller. We may request for information / documents to verify your credentials before initiating refund.
| Payment mode | Refund mode |
| Online/ Wallets/Net Banking/ IMPS | Online/ Wallets/Net Banking/ IMPS |
| UPI | UPI |
| Debit Card | Debit Card |
| Credit Card | Credit Card |
Note: In case you have received a product in a physically damaged product or different product than the product ordered (whether returnable or non-returnable, please call us and inform our customer care representative on +91 9163053117 immediately and in any case not later than 1 (one) day from the date of delivery of the product, failing which product will not be returned. The defective product or part will be recalled and a replacement will be shipped immediately, or else we will refund your money.
Product opening video is mandatory.
FAQs
What can I return?
- You may request return for an item listed as returnable on the product listing page within the stipulated return window.
- For details refer to our Return Policy
Can I replace an item?
- If the item you ordered arrived in a physically damaged or defective condition or is different from their description on the product detail page, or has missing parts or accessories, it will be eligible for a free replacement, provided the exact item is available in stock.
- In case the same item is not available in stock, we will initiate refund
How do I return/replace an item?
- In order to return an order, go to “Account” section on Speed Gems India website, select “Order History”
- Login using registered mobile (used to place the order) and OTP received
- Select the order you wish to return/replace
What are the return guidelines?
- The item you wish to return must be eligible for return;
- Once return is received, in accordance with Return Policy, you will be issued refund to your original mode of payment;
When will I get my refund?
- Refund is processed once the returned item/s are received by Speed Gems India.
- Timeline for refund to be processed is 7-10 business days form the date of receipt of product by Seller.
What are the guidelines to accept shipments?
- Before accepting shipment of any product, please ensure that the product’s packaging is not damaged or tampered.
- In case the package is damaged or tampered, you are requested to refuse to accept delivery. We will assure you refund upon such refused delivery, provided the order is prepaid.
CANCELLATION POLICY
- ORDER CANCELLATION BY CUSTOMER
A) Speed Gems India shall deliver product you have purchased within the promised delivery timeline, however, if you have ordered a product by mistake, you may cancel the order by logging in your Speed Gems India Account before dispatch of the product.
B) If your product has shipped but has not yet been delivered, contact Customer Service representative at +91 9163053117 on and inform them of the same.
- ORDER CANCELLATION BY Speed Gems India
A) Under some rare situations, Speed Gems India can also raise an order cancellation request. These situations could be –
- Product is out of stock with Speed Gems India
- Product is not worth shipping;
- Restrictions on the number of products you can order, as per terms & conditions of any Offer/Discount;
- Incorrect pricing or description of the product;
- Incorrect or Incomplete Buyer’s Address;
- Non-serviceability at the Buyer’s address by our courier partners;
- Any other reason, which is beyond the control of Speed Gems India.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.
To return your product, you should mail your product to: {physical address}.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Need help?
Contact us at speedgems14@gmail.com for questions related to refunds and returns.